COVID-19 Guidance for Customers

 

Due to the unprecedented situation we have all found ourselves in due to Covid-19, we have had to review our operational procedures in order to protect both customers and employees from the risk of infection and to ensure that the risk of spreading the virus in minimised.

As part of this review, the removal industry has drawn up guidelines which have been endorsed by various professional bodies, organisations, and the Ministry of Housing, Communities and Local Government. 

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There are practical things that you can do to assist us during your move.

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Contactless Quotations

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We will offer you a free, contactless quote via your smartphone. This will enable us to determine the volume of your goods to be moved and create a quote. We ask that you send us pictures via email (cumbriasolutions@outlook.com) or Whatsapp (07545183151).
 

In home visit

 

In the event that a sales visit is necessary, our sales representative will wear a mask during the sales visit and we would ask that you wear a face covering as well, if social distancing is not possible within the property.

We would ask that if any of the occupants of your property are in a high-risk category, have underlying health issues, or are showing any symptoms, you should contact us and we can arrange a contactless quotation, as noted above.
 

Covid-19 risk assessment

 

Please be aware that, however we carry out the survey, in person or contactless, we will carry out a risk assessment of your move. This will help us assess the risk and create a personal move plan to suit you.

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Preparation for moving day

 

Please ensure all the items that are to be moved are in a clean and hygienic condition. 

Please ensure that surfaces have been cleaned.

All internal and external doors should be cleaned.

If you are carrying out your own packing we would ask that this is fully completed so the goods are ready to be loaded.

Furniture items should be dismantled ready for loading in advance and should be reassembled by you.

Make sure that only one member of the family is in attendance on the moving day.

Please ensure that there are no other trades people at the collection and/delivery address during the removal so the number of people in the premises at any one time is kept to a minimum.

If you are feeling unwell before moving day or showing symptoms please contact us.

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On move day

 

If you are feeling unwell on moving day or showing symptoms we would ask you to call the office as soon as possible. 

We will ensure our team are not showing any symptoms prior to your move.

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Where social distancing is not possible, our team will be wearing PPE to reduce the risk of transmission. 

This methodology is in line with guidance from Her Majesty’s Government.